Return Policy

To claim for a Return, please check if the purchased Product(s) falls under the warranty as per the Warranty Policy. If the Product(s) is under warranty, then you can claim for Return based on the following conditions:

  • Customer can claim for Return for the purchased Product(s) within 48Hours from the date of receiving the Product(s).

  • After 48Hours of the delivery, Product(s) can only be repaired as per the Repair Policy.

  • Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.

  • Amount of the Return only covers the amount of Product(s) purchased.

  • Shipping and payment processing charges are non-refundable.

The product should be returned with:

  • Original packaging and accessories. The product must be in original condition with serial number.

  • Original package with the price tags, labels and accessories and along with the original Invoice.

  • Products which were sold as combos/sets, has to be returned as such.

  • After the above mentioned time period, the customer shall contact to the respective Brand Service Center directly. Such complaints shall be solely under the scope of respective manufacturers after sales service policy.

  • In case of non-availability of the stock, the company shall refund the full amount paid by the customer. The refund will be credited within 15-20 working days after acceptance.

  • The refunds are done by credit/debit card account used for the transaction.

Return Process

If the Product(s) is qualified for the Return, then please follow the below process to claim for a Return:

Raise a complaint and save Complaint Number for future reference. Our support team will review the case and approve the Return if qualified once the complaint is approved, the product pickup process will start. The Product(s) will be picked up by our delivery team. There will be no pickup charges if Return claim has been raised within 48Hours of the delivery. Pickup charges of AED 30 will be applicable if the Return claim is made after 48Hours of delivery. Charges may vary with the weight of the Product.

Refund Policy

To claim for a Refund, please check if the purchased Product(s) fall under the warranty as per the Warranty Policy. If the Product(s) fall under warranty, then you can claim for Refund based on the following conditions:

  • Customer can claim for Refund for the purchased Product(s) within 48Hours from the date of receiving the Product(s).

  • After 48Hours of the delivery, Product(s) can only be repaired as per the Repair policy.

  • Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.

  • Shipping and payment processing charges are non-refundable.

  • If a coupon, discount, or special offer was part of the original order, the amount will be deducted as well.

  • Refunds will be made through the original mode of payment selected at the time of order generation.

Refund Process

If the Product(s) is qualified for the Refund, then please follow the below process to claim for a Refund:

Raise a complaint and save Complaint Number for future reference. Our support team will review the case and approve the Refund, if qualified. Once the complaint is approved, the product pickup process will start and will be picked up by our delivery team. After receiving the Product(s), it is sent for inspection. If the Product(s) is found faulty as per the policy then the Refund process will be initiated, and Not Approved: For Product(s) not faulty and claimed due to the Product(s) not being as per expectations, pickup charges of Minimum AED 30 are applicable. Charges may vary with the weight of the Product.