Thanks for using our website. The following Terms and Conditions govern your use of the djsouq e-commerce website. Please read them carefully as they affect your rights and liabilities under the law.


The djsouq site is provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy Policy. By using the djsouq site you agree to be bound by these Terms and Conditions and our Privacy Policy. These Terms and Conditions govern your use of the djsouq site in general, the products that you purchase through the djsouq site and all services provided in connection with them.


To register through the djsouq site you must ensure that the details provided by you on registration or at any other time are correct and complete.


When you register to use the djsouq site you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password.
If djsouq has reason to believe that there is likely to be a breach of security or misuse of the djsouq site, we may require you to change your password or we may suspend your account.


All products advertised are subject to availability or while stocks last (as may be applicable). We try to ensure that we always stock the full product range and will let you know if the product is out of stock.


All product images are for illustrative purposes only and may differ from the actual product due to product enhancement. Due to differences in monitors, colours of products may also appear different to those shown on the site. Some products may have an associated image or photo. These are for reference only and should be considered illustrative.


Placing an order can be done from the Site. Should you place the order from the Site, you have to be sure that personal data is correct and updated. We suggest Customers to proof-read the order form several times before validating the order. We are neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out. You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock. We do not guarantee same day-shipping. Orders are not processed on weekends and holidays. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We will keep you informed of your order status via e-mail. All tracking information will be emailed to your registered email-ID once your order has processed or changed its status. You may also acquire your order status and other live updates by logging in to your Account on our Site. You may request for order cancellation, provided the order has not already been processed and shipped. Use this guide to cancel your order.


Delivery will be made to the address specified when you complete the order, At the time of delivery, identity verification of the Consignee by producing either an Emirates ID, Passport, Driving license, to support consignee verification, will be required by our courier partners. We use a variety of delivery methods, depending on the size of the product you ordered.


Payment for your products will be taken at the time you place your order, payments are done through a professional third party Cyber source payment gateway. Your credit/debit card details will be encrypted to the highest standard and held on the Cyber source Host payment gateway, secure from hackers.